RETURN
  • Submit your specific return reasons in the contact us form to raise a refund request.
  • Return Request will be handled in the email FesOutletService@gmail.com.
  • Returns of products purchased on FesOutlet.com must be made within 30 days of placing the order. We require that all returned items be in new condition in the original packaging with the original tags still attached. Your return must be postmarked within 7 days after return request approval.
  • The refund would be back to the customer's payment account in 3-7 business days once the return parcel is received and checked.

EXCHANGES
  • To begin your exchange, submit your specific item information you want to exchange in the contact us form.
  • Return Request will be handled in the email FesOutletService@gmail.com.
  • Exchanges of products purchased on FesOutlet.com must be made within 30 days of placing the order. We require that all exchanged items be in new condition in the original packaging with the original tags still attached. Your return must be postmarked within 7 days after exchange request approval.
  • The refund would be back to the customer's payment account in 3-7 business days once the return parcel is received and checked.
  • Customers need to bear all the exchange shipping fees.

CANCEL
  • Order within 24hrs can be canceled freely.
  • A handling fee would be charged for orders within 24-48hrs, whose amount is 15% of the order amount.
  • Orders over 48 hours cannot be canceled.
  • Submit your specific cancel reasons in the contact us form to raise a cancel request.
  • Cancel Request will be handled in the email FesOutletService@gmail.com.
  • The refund would be back to the customer's payment account in 3-7 business days once the cancel request is approved.

SPECIAL NOTICE
  • If the product is not damaged or mis-sent, customers will be responsible for the charges of the return/exchange shipping.
  • To be eligible for a return/exchange, items must be returned in new & unused condition, with all original packaging and tags attached.
  • Initial shipping charges cannot be refunded.
  • The discount order or used Items can not be returned or exchanged.
  • Any promotional gifts received must be included in the returned items, otherwise, the retail price of the promotional gift will be deducted from the refund.
  • Fes Outlet reserves the right to refuse any returns which do not meet our return policy requirements or are returned without written approval.
  • Orders refused or deemed undeliverable will be returned to our warehouse and will be subject to original shipping fee charged from the refund.

INTERNATIONAL ORDERS
  • Returns and exchanges for all international orders will be treated the same as domestic orders with the exception that we cannot provide (i) a prepaid Smart Label for the return shipping or (ii) a free shipping code for any replacement orders.
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